Terms of Sale

1. What you are buying

Flourish 1 is a mobile home robot with a manipulator arm. Its published specifications, capabilities, and stated limitations are part of this agreement. In particular, the robot cannot operate around water, handle objects over 1.5 kg, handle sharp objects, or climb stairs, and it is not a childcare, eldercare, medical, or security device.

The robot requires a home wireless network, a compatible smartphone, and mains power. Certain advanced functions require additional computing resources, supplied either by hardware you own or by a paid Flourish service plan sold separately.

Product photographs, videos, and demonstrations are illustrative. Performance in your home will differ from performance in ours.

2. Ordering and payment

Prices are stated in U.S. dollars and exclude taxes, duties, and shipping unless expressly stated at checkout.

Payment is taken in full at the time of order. Your order is an offer to buy. No contract is formed until we confirm the order in writing. We may decline any order, including after payment, in which case we refund you in full.

We may refuse or cancel orders where we suspect fraud, where a price or description was published in error, or where we cannot lawfully ship to your location.

3. Pre-order, shipping date, and your right to a refund for delay

Units are expected to ship in December 2026. This is a good-faith estimate for a first production run of an experimental product, not a guaranteed date.

If we are unable to ship by the estimated date, we will notify you, give you a revised date, and offer you the choice of (a) accepting the revised date or (b) cancelling your order for a full refund. If you do not respond to a notice of delay, we will treat it as consent to the revised date for the first delay, and will cancel and refund your order automatically on any subsequent delay, in accordance with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).

Refunds under this section are made to the original payment method within seven working days of cancellation.

You may cancel your order for a full refund at any time before your unit is shipped, by writing to us at the address below.

4. Shipping, title, and risk

We ship to the destinations listed at checkout. Delivery timeframes are estimates.

International orders. You are the importer of record. You are responsible for all import duties, VAT, customs charges, and any local certification or registration requirements. These are not included in the purchase price and are not refundable by us. If a shipment is refused, seized, or returned by customs, we will refund the purchase price less shipping and any costs incurred.

Title and risk of loss pass to you on delivery to the carrier.

Inspect the shipment on arrival. Report visible transit damage to us in writing within five days of delivery, with photographs, so we can pursue a carrier claim.

5. No returns

All sales are final. Because Flourish 1 is an experimental, limited-run product sold to early adopters who have been told exactly what it can and cannot do, we do not accept returns, exchanges, or refunds after delivery. There is no trial period and no cooling-off period.

The only exceptions are: cancellation before shipment (section 3), refund for delay (section 3), and any non-waivable right you hold under the mandatory consumer law of your place of residence (section 12).

6. No warranty

FLOURISH 1 IS SOLD "AS IS" AND "WITH ALL FAULTS." FLOURISH MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PRODUCT IS WITH YOU.

Some states and countries do not allow the exclusion of implied warranties, so the above exclusion may not apply to you in whole or in part. Where implied warranties cannot be excluded, they are limited in duration to the shortest period permitted by applicable law.

We may, at our sole discretion and without obligation, repair or replace units, supply spare parts, or issue software updates. Doing so once does not commit us to doing so again and does not create a warranty.

7. Software, updates, and services

The software on the robot is licensed to you, not sold. You receive a personal, non-exclusive, non-transferable licence to use it on the unit you purchased.

We may issue updates that add, change, or remove features. We will not deliberately reduce the core function of a unit you own, but we cannot guarantee that any specific feature, cloud service, or integration will remain available indefinitely.

Some functions depend on services we operate or on third-party services. These may be modified, priced, or discontinued. The purchase price does not include any subscription, and does not entitle you to cloud services in perpetuity.

8. How you must use the robot

You agree to:

• follow the setup and safety instructions supplied with the unit;

• supervise the robot when it is operating near children, animals, or vulnerable adults;

• keep it away from water, heat sources, stairs, and open flame;

• not modify the hardware in a way that affects its motion, power, or safety systems;

• not use it in any commercial, industrial, medical, or care setting;

• not use it to record any person without that person's knowledge and consent, and to inform members of your household and your visitors that the robot carries a camera.

You are responsible for the robot's operation in your home, including compliance with local law on recording and privacy.

The robot works around your children. It does not look after them. It is not a supervision device and must never be relied on as one.

9. Developer SDK and user-created workflows

If you use the developer SDK, you keep ownership of what you create. You are responsible for anything you build and for any harm it causes.

Workflows and code created by other owners are supplied by those owners, not by Flourish. We do not review, endorse, or guarantee them. You install them at your own risk.

You must not build or distribute anything designed to disable safety limits, exceed the stated payload, or operate the robot in the excluded conditions listed in section 1.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOURISH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, DATA, OR USE, ARISING OUT OF OR RELATED TO THE PRODUCT OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PRODUCT WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE UNIT.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

11. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before starting any formal proceeding, contact us and give us 30 days to resolve the matter.

12. If you live outside the United States

If you are a consumer resident outside the United States, mandatory consumer protection law in your country may give you rights that these Terms cannot remove — including, in the European Union and the United Kingdom, a right of withdrawal and a statutory conformity guarantee. Nothing in these Terms limits those rights where they apply.

Certain jurisdictions require product certification, an authorised local representative, or importer registration before a product of this type may lawfully be supplied to consumers. Where we cannot meet those requirements, we will decline or cancel the order and refund you in full.

13. General

If any provision is held unenforceable, the rest remains in effect.

We may update these Terms. The version in force is the one published on our site when you place your order.

You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

These Terms, together with our Privacy Policy and your order confirmation, are the entire agreement between us.